This article will cover a known issue where the time displayed in the app displays differently than the local time zone where the device is being used.
This issue is only known to affect accounts with both a Primary Individual and a Primary Support, and presents when using the Primary Support account.
Introduction:
MapHabit map bundles (Programs) are scheduled based on time of day to provide relevant content for users automatically. By default, they will be set to MapHabit's local time zone of Eastern Standard Time.
Situation:
If the Primary Individual's account has not been logged into since the delivery of a MapHabit device then when viewing their account through the Care Partner's (Primary Support) 'View As' option the time in the app and associated schedules will appear incorrect.
Solution:
In order to resolve this issue:
- First make sure the device is connected to Wi-Fi or a cellular network if your device has a valid SIM Card and data line active.
- Next, log out of the Care Partner account by tapping the profile icon in the top right of the screen, and selecting 'Log Out' at the bottom of the dropdown menu:
- Then, log in using the credentials for the primary individual. They should have been provided on removable sticker attached to the iPad when it was delivered.
- Finally, allow the app to load and check whether the time is now displaying correctly.
If done correctly, the app should now show the correct time regardless of whether you are logged in as the Primary Individual or Primary Support.
If it's still showing incorrectly, please feel free to request additional support using the link below: