At the conclusion of pilot studies or in cases where MapHabit is no longer the device manager for your iPad it will be released from our Mobile Device Management (MDM) System.
This process will reset the device to factory settings, and enable all functionality of the device. Unfortunately, this means that the device will be wiped of all data in order to fully remove our configuration and management profiles.
The process is as follows:
- The device will shut down, and restart.
- Unenrollment will start with your iPad resetting itself, bringing itself to a black screen with a white Apple logo in the middle and a white progress bar underneath
- You will be presented with the iPad setup screen shown below:
- Once on the setup page, you should be free to utilize the tablet for personal usage without any MapHabit management involved.
FAQ:
Q- A wipe was sent to my iPad, and it still appears as if it is being managed after finishing initial setup. What can I do on my end?
A- We’re sorry the wipe did not go through completely and can help direct you towards manually wiping your iPad to hopefully remove the management completely.
To do so:
- Open your Settings on your iPad, this icon right here:
- Navigate to the General tab and scroll down to the Transfer or Reset iPad section.
- Click on the Transfer or Reset iPad section and then the Erase All Content and Settings option.
- Once you press Continue, let it wipe itself one more time, engage in initial setup, and let us know what you see then.
Q-I’m worried about the status of my photos and videos before the wipe. Can I save them before wiping occurs?
A-We do have a solution for media that you plan to use for future maps if you continue to use the MapHabit app. Sign into the app, navigate to the Album tab, and tap the upload button in the bottom right corner to add your media to the MH Album for map use.
Q- What happens to my cellular line and SIM card?
A- It will be disabled along with the device management. You can reinstate a cellular plan with your preferred service provider, but they may send a new SIM that will have to be installed.
Q- Where can I find help on what to do next with my personal iPad?
A- We will no longer provide support for the iPad but can point you towards Apple’s wide suite of iPad user assistance: https://support.apple.com/guide/ipad/welcome/ipados. It’ll contain what you’ll need to know about initial setup all the way to what the pre-installed Apple apps do.